Frequently Asked Questions
Coffee & Products
-
We source only the highest quality beans that score 80+ points on the specialty coffee scale. Our focus is on transparency, sustainability, and bringing out the unique flavor profiles of each origin through careful, small-batch roasting in Antwerp.
-
We roast multiple times a week to ensure you receive the freshest beans possible. Most orders are shipped within 24–48 hours of roasting. You'll find the roast date clearly marked on every bag.
-
While we recommend whole beans for maximum freshness, we can grind your coffee for you! Simply select your preferred brewing method (Filter, Espresso, V60, etc.) on the product page before adding it to your cart.
-
We categorize our coffees to make your choice easier. If you enjoy bright, acidic, and complex notes (like berries or citrus), go for "Fruity." If you prefer a more classic, chocolatey, and nutty profile with lower acidity, "Not So Fruity" is for you.
-
Keep your beans in a cool, dark place in their original packaging. Our bags feature a one-way valve to let CO2 out while keeping oxygen, the enemy of freshness, out. Avoid the fridge or freezer!
-
These terms refer to the "process". How the coffee cherry is removed from the bean. Washed coffees are cleaned with water, resulting in a bright, clean, and "tea-like" cup that highlights the bean's origin. Unwashed (or Natural) coffees are dried with the fruit still on the bean, leading to a "funky," full-bodied cup with intense notes of ripe fruit and sweetness.
Subscriptions
-
It's the easiest way to never run out of coffee. You choose your favorite roast or let us surprise you with a rotating selection. Pick your frequency (weekly, bi-weekly, or monthly), and we'll handle the rest.
-
Absolutely. You have full control through your "Andy" account. You can skip a delivery, change your coffee choice, or cancel at any time—no strings attached.
-
You'll be billed automatically on the day your subscription is scheduled to ship. You'll receive an email notification before every charge.
Shipping & Delivery
-
Shipping rates are calculated at checkout based on your location. Good news: We offer Free Shipping on all orders over €50 in Belgium!
-
For orders within Belgium, delivery typically takes 1–3 business days after shipping. International orders usually arrive within 5–10 business days.
-
Yes, we ship our coffee to enthusiasts all over the world! Check the shipping options at checkout for a list of available countries.
-
Definitely. As soon as your order leaves the roastery, you'll receive a tracking link via email so you can follow its journey to your doorstep.
Wholesale & Partners
-
We love partnering with like-minded businesses! Whether you run a specialty cafe or want to level up your office coffee game, visit our Wholesale Page or contact us at olivier@andy-roasters.be
-
Yes, we provide full support to our wholesale partners, including gear sourcing (La Marzocco, Mahlkönig) and barista training to ensure every cup of Andy coffee is served perfectly.
Community & Lifestyle
-
It's our weekly Saturday ritual! We host live DJ sets at our flagship store in Antwerp from 10 AM to 4 PM. It's the perfect blend of fresh beats and fresh beans. Can't make it? Check out our SoundCloud for the recordings.
-
Everyone is welcome! We host regular community runs starting and ending at our flagship store. Follow us on Instagram @andyroasters for the latest run schedules and updates.
-
Come visit us at Amerikalei 82, 2000 Antwerp. We'd love to brew you a cup!